Customer satisfaction is important to us.
If there are difficulties with the management of your file, you can contact your broker, who will be happy to help you.
If you do not find a solution with your broker, you can contact us via your customer portal or write to ASU, Duivelshoekstraat 13, 8800 Roeselare, Belgium or by email to "complaints@allspecialtyunderwriting.eu".
complaints@allspecialtyunderwriting.eu.
Alternatively, if you are not satisfied with the solution offered, you can contact the Belgian Insurance Ombudsman free of charge in Belgium:
Ombudsman van de Verzekeringen,
de Meeûssquare 35,
1000 Brussel, België.
Tel. +32 (0) 2 547 58 71.
Via e-mail
info@ombudsman-insurance.be
Website
www.ombudsman-insurance.be
For cross-border disputes, you can contact the Insurance Ombudsman within the framework of FIN-NET: About FIN-NET (europa.eu)
Customers in France can contact:
Insurance Ombudsman
TSA 50110
75441 Paris Cedex 09
France
Customers in The Netherlands can contact:
Financial Services Complaints Tribunal – Klachteninstituut Financiële Dienstverlening (Kifid) Postbus 93257
2509 The Hague
The Netherlands
Tel +31 (0) 70 333 8 999
Mail consumenten@kifid.nl